Unable to connect to Virtual Airtame Android via Pairing Code

Incident Report for Airtame

Resolved

The issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code, has been resolved. The root cause was identified in the logic handling FCM notifications, and a fix has been applied. We have monitored the situation and confirmed that the service is now fully operational.
Posted Sep 25, 2025 - 14:36 UTC

Monitoring

We identified an issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code. The problem was caused by the logic handling FCM notifications. We have applied a hotfix and are currently monitoring to ensure the issue remains resolved.
Posted Sep 25, 2025 - 13:09 UTC

Investigating

We are currently investigating an issue affecting connections to Virtual Airtame on Android. Some users are experiencing problems when attempting to pair using the provided code. Our team is actively working to identify the cause and will share updates as soon as more information is available.
Posted Sep 24, 2025 - 20:09 UTC
This incident affected: Virtual Airtame Android.